Effective November 10, 2026
This policy explains how AYUNA handles information connected with ayunawellness.com, shopping, customer accounts, and general inquiries.
Information we collect
When you create an account, order products, or contact us, we collect the information you provide. This can include your name, email address, phone number, billing and delivery addresses, order details, account information, and correspondence. Guest checkout does not create a persistent customer account, but still requires information needed to process and deliver your order.
The website and its service providers also process technical information such as IP addresses, browser and device information, pages visited, referring pages, and interactions needed to operate and understand use of the site.
How we use information
We use information to manage accounts, process and fulfill orders, provide order updates, answer inquiries, handle returns and support, maintain and improve the website, address misuse and security issues, and meet applicable legal obligations. A referral or subscription service, if offered, will describe its enrollment and reward or billing conditions separately.
Service providers and disclosures
We use WordPress and WooCommerce to operate the storefront, along with providers supporting website hosting, maintenance, communications, delivery, and payment processing when available. Information is processed as needed for those functions. Payment options and the applicable processor are identified at checkout when enabled; do not send payment-card details by email.
The site uses WordPress.com/Jetpack services provided by Automattic, including site statistics and connected-site functions. These services can process technical and usage information. See Automattic’s privacy notice at https://automattic.com/privacy-notice/ and cookie information at https://automattic.com/cookies/ for details. The Contact Us map is provided by Google; interacting with embedded maps can send technical information to Google, whose privacy policy is at https://policies.google.com/privacy.
We may disclose information when required by law or reasonably necessary to respond to lawful requests, investigate fraud or security incidents, or protect legal rights. Links to other websites are governed by those websites’ own privacy practices.
Referral program
AYUNA’s referral program records personal referral links, accepted invitations, account relationships, qualifying purchases, reward status, and redemption details. Accepting an invitation sets a signed first-party referral cookie for up to 30 days. Once associated with an account, attribution is retained server-side for reward administration and fraud prevention. We compare relevant commerce identifiers, such as account and billing details, to check eligibility. Patient health information is not used for referrals. You can decline an invitation or delete browser cookies; contact us about account-related referral records.
Cookies and your browser
Cookies and similar technologies support shopping carts, signed-in sessions, site functions, statistics, and saved preferences such as language. You can manage or delete cookies in your browser. Blocking necessary cookies may prevent login or checkout from working correctly. We do not currently provide a site-wide cookie preference panel; browser settings alone do not necessarily stop every form of technical data processing.
Your choices and privacy requests
Sign in to My Account to review available orders and update account details. For privacy questions or requests, email [email protected] with the subject “Privacy Request.” Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of information, or to opt out of certain processing. Tell us what you are requesting and where you reside so we can assess the request. We may need to verify your identity and may retain information where an applicable obligation or exception permits it.
If you disagree with our response, email the same address with the subject “Privacy Appeal” and explain your concern. You may also contact the privacy regulator responsible for your location. Texas residents can find information and complaint options at https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/consumer-privacy-rights. Do not include passwords, full card numbers, or medical documents in a privacy request.
Retention and security
Account and order records are retained for administration, fulfillment, support, accounting, security, and applicable legal obligations. The store does not currently apply fixed automatic deletion periods to inactive accounts or order records. A deletion request does not necessarily remove records that must be retained for those purposes. We take steps to protect information, but no internet service can guarantee absolute security.
Health information and children
This storefront is not an active patient-records portal. Do not submit laboratory reports, medical histories, or sensitive health information in order notes, general inquiries, or marketing forms. Future patient services require a separate secure system and appropriate privacy information. The store is not directed to children under 13. Contact us if you believe a child has provided personal information through the site.
Contact and updates
AYUNA · [email protected] · (346) 355-8968. Mailing address: 5373 West Alabama, Suite 440, Houston, Texas 77056. We will update this policy when relevant practices change and display the effective date. Any notice required by applicable law will be provided when changes are made.
